Yet another wonderful piece from J. Konrath. Just go read it.
Why didn’t the Big 6 invent online bookstores and ereaders? Why didn’t the ABA?
Amazon INNOVATES. That’s the thing you whiners don’t understand. They’re not dominating because they undercut you on price. Price is just one way to please customers. Service is another. Value is another. But the biggest one is technology.
Anyone can sell for cheap. Not anyone can single-handedly jump-start the digital revolution. Not everyone can create an online store that is not only a pleasure shop at, but where it is fun to spend time.
Amazon is going to eat you all for lunch because they aren’t thinking about how to make money tomorrow. They’re thinking about how to make money in 2018.
They’re doing all the stuff you never did–hell, they’re doing stuff that you never even thought of. They’re all about pushing it forward. They’re all about gathering and analyzing data. They’re all about challenging themselves to do better, to focus on the future, to learn from the past. They’re all about pleasing the customer (and I heard from no less than half a dozen Amazonians that they consider authors to be their customers.)
They experiment. They change. They evolve.